Terms of Service

1. Acceptance of Terms

By accessing or creating an account on Miter & Scale ("the Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you ("User") and DTK ReFresh (Pty) Ltd, registered in the Republic of South Africa ("DTK ReFresh", "we", "us", or "our"). We reserve the right to update these Terms at any time; continued use of the Service after changes constitutes acceptance.

2. Description of Service

Miter & Scale is a cloud-based SaaS platform designed for cabinet makers and joinery professionals. The Service provides tools for cabinet design, cut list generation, bill of materials (BOM) calculation, project costing, and client quote generation.

The Service is provided on a subscription basis with a free tier available. Features available to you depend on your subscription plan (Free, Contractor, or Shop Pro). We reserve the right to modify, suspend, or discontinue any feature with reasonable notice to users.

3. User Accounts & Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

You must provide accurate and complete information when creating your account and keep this information up to date. You may not use the Service for any unlawful purpose or in violation of any applicable regulations.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or whose subscription payments are in arrears.

4. Intellectual Property

The Service, including all software, algorithms, designs, content, and documentation, is owned by DTK ReFresh and is protected by South African and international intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

Your project data, cabinet configurations, and other content you create using the Service ("User Content") remain your property. You grant us a limited, non-exclusive licence to host and process your User Content solely for the purpose of providing the Service.

5. Data Processing & POPIA Compliance

DTK ReFresh processes your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). As the Responsible Party, we are committed to lawful, fair, and transparent processing of personal information.

Lawful grounds for processing: We process your personal information on the basis of (a) performance of the contract between you and us, (b) your consent where required, and (c) our legitimate interests in operating and improving the Service.

Your rights under POPIA: You have the right to request access to your personal information, request correction of inaccurate data, request deletion of your data, object to processing, and lodge a complaint with the Information Regulator of South Africa.

Information Regulator contact: complaints.IR@justice.gov.za  ·  +27 10 023 5207

6. GDPR Rights (EU Users)

If you are located in the European Union or European Economic Area, you are also protected by the General Data Protection Regulation (GDPR). We process your data on the following legal bases: performance of a contract, legitimate interests, and your consent where applicable.

Your GDPR rights include: right of access (Article 15), right to rectification (Article 16), right to erasure / "right to be forgotten" (Article 17), right to restriction of processing (Article 18), right to data portability (Article 20), and right to object (Article 21).

To exercise any of these rights, contact us at privacy@dtkrefresh.com. We will respond within 30 days. If you are dissatisfied, you may lodge a complaint with your local Data Protection Authority.

7. Limitation of Liability

The Service is provided "as is" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that cut lists, costings, or quotes generated are free from errors. You are responsible for verifying all calculations before use in construction.

To the maximum extent permitted by South African law, DTK ReFresh's total liability for any claims arising from your use of the Service shall not exceed the total subscription fees paid by you in the 12 months preceding the claim.

8. Termination

You may cancel your account at any time from your account settings. Upon cancellation, your subscription access will continue until the end of the current billing period. Free tier accounts that have been inactive for more than 7 days may have associated project data deleted in accordance with the free tier retention policy.

We may terminate or suspend your account for breach of these Terms, non-payment, or fraudulent activity. Upon termination, you may request an export of your User Content within 30 days.

9. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Gauteng, South Africa, without prejudice to any right you may have to approach a consumer court or the Information Regulator.

10. Contact & Information Officer